Our Vision
Our Purpose
Core Values
Passion: We enjoy most what we do.
Creativity: We are free to think, be innovative and implement our ideas.
Integrity: We are ethical and moral in all we do.
Teamwork: We cooperate with other associates to achieve company goals and objectives.
Loyalty: We pledge our allegiance to the growth and success.
Communication: We share information openly and honestly.
Consistency: We do it right the first time and every time.
Ownership: We take responsibility for our actions.
Our Values
1. OUR PEOPLE
Our company is our people. We care for our colleagues’ health and wellbeing, their personal and professional development and their financial security.
We believe that work should be challenging and fun for everyone and through work we contribute to our community.
2. OUR CUSTOMER
We recognise that our customers always have a choice. We care about personally delivering amazing travel experiences. This is provided with honesty, integrity and a great attitude. It is the key to our company’s success. The key measure of whether we really are personally providing our customers with
an amazing experience, an amazing product and a very caring service is they will return again and again.
3. BRIGHTNESS OF FUTURE
We believe our people have the right to belong to a Team (family), a Village, an Area (tribe) and Nation (hierarchy) that will provide them with an exciting future and a supportive working community. They also have the right to see
a clear pathway to achieving their career goals. Promotion and transfers from within will always be our first choice.
4. TAKING RESPONSIBILITY
We take full responsibility for our own successes or failures. We do not externalise. We accept that we have total ownership and responsibility, but not always control. As a company we recognise and celebrate our individual and collective successes.
5. EGALITARIANISM AND UNITY
In our company, we believe that each individual should have equal privileges and rights. In all our countries and all our businesses there should be no ‘them and us’.
Our Philosophies
1. OWNERSHIP
We believe each individual in our company should have the opportunity to share in the company’s success through outcome-based incentives, profit share, BOS (franchises) and Employee and Leadership Share Schemes. It is important that business leaders and business team members see the business they run as their business.
2. INCENTIVES
Incentives are based on measurable and reliable outcome-based KPIs. We believe that ‘what gets rewarded, gets done’. A reward for producing the needed outcome. If the right outcomes are rewarded, our company and our people will prosper.
3. OUR STANDARD SYSTEMS – ONE BEST WAY
In our business there is always ‘one best way’ to operate.These are standard systems employed universally until a better way is shown.This improved way becomes the ‘one best way system’. We value common sense over conventional wisdom.
4. FAMILY, VILLAGE, TRIBE
Our structure is simple, lean, flat and transparent, with accessible leaders.
Our business Model is being one of the worlds best and biggest small business.
5. PROFIT
A fair margin resulting in a business profit is the key measure of whether we really are providing our customers with an amazing experience, an amazing product and a very caring service – an experience they genuinely value and will pay us for.
OUTSTANDING CUSTOMER SERVICE
We develop a deep understanding of our clients’ needs through effective and multi-faceted communication strategies. We will always confirm receipt of an inquiry within one business day, and follow up with any questions to ensure we deliver and meets or exceeds expectations. When delivering services we visualize standing in our client’s shoes. In this manner we work fast and efficiently – ensuring all details, requests, quotations and replies are delivered on time. Our professional and personalized services stem from the efficiency of the team.
PROBLEM SOLVERS
We will always deliver multiple options whenever possible. Our flexibility ensures less complications for our client, and should a problem arise – we already have a solution in place. At Southern Safari our staff are empowered to perform their role independently, resulting in a fast and flexible service
DEDICATED TO OUR CLIENTS’ NEEDS
We understand that one size doesn’t fit all; no matter the scale, size or scope, our fast and flexible approach ensures a creative adaptation to meet each client’s specific needs. Our staff work closely with our corporate clients at every stage of the process while ensuring communication lines are always open. We never compromise on standards and consistently deliver a level of service that exceeds our clients’ expectations.
PROFESSIONAL TEAM OF EXPERTS
Our professional teams have handled everything from intimate VIP incentives to large-scale conferences of 300+ attendees. Many teams have been working together for many years ,which further bolsters our large percentage of repeat business
